Name: 
 

VICA - Computer Maintenance Technology (version 4)



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

1. 

What type of printer is the instructor pointing to?
a.
laserjet
c.
dot matrix
b.
inkjet
d.
think jet
 

2. 

The term ____ refers to the set of instructions that directs the ____ to accomplish a task.
a.
software, firmware
b.
software, hardware
c.
hardware, software
d.
firmware, hardware
 

3. 

Data received by ____ devices goes to the CPU, and output travels from the CPU to output devices.
a.
throughput
b.
microprocessor
c.
CMOS
d.
input
 

4. 

Windows 2000 Professional is designed to replace all but ____.
a.
Windows 95
b.
Windows 98
c.
Windows NT Workstation
d.
Linux
 

5. 

When you type a single group of letters with no spaces, DOS assumes you want to ____.
a.
locate the file with that name
b.
see the contents of the file specified
c.
get a listing of the current directory
d.
execute a program or batch file
 

6. 

The largest address that can travel on an 8-bit ISA bus is ____K.
a.
256
b.
512
c.
1024
d.
2048
 

7. 

One of the few devices that uses polling to get serviced by the CPU is a ____.
a.
scanner
b.
printer
c.
joystick
d.
monitor
 

8. 

All ____-bit programs, including device drivers and BIOS, must be assigned memory addresses in the first 1024K of addresses.
a.
12
b.
16
c.
32
d.
64
 
 
cmt4_files/i0100000.jpg
Figure 3–3
 

9. 

In Figure 3-3, Item B is the ____.
a.
system board connections for IDE and floppy drives
b.
DIMM slots
c.
P1 power connection on the system board
d.
PCI local bus slots
 

10. 

In Figure 3-3, Item D is the ____.
a.
system board connections for IDE and floppy drives
b.
DIMM slots
c.
P1 power connection on the system board
d.
PCI local bus slots
 

11. 

The bus between a Pentium Pro processor and the L2 cache is known as the cache bus or ____.
a.
back side bus
b.
front side bus
c.
internal bus
d.
external bus
 

12. 

Beginning with the ____ processor, L2 cache was moved from the system board into the processor housing.
a.
Pentium
b.
Pentium MMX
c.
Pentium Pro
d.
Pentium II
 

13. 

The Pentium III supports front side bus speeds of ____ and ____ MHz.
a.
150, 200
b.
125, 175
c.
100, 133
d.
200, 266
 

14. 

Possibly the greatest limitation of DOS is ____.
a.
real mode processing
b.
its command line interface
c.
maintaining backward compatibility to accommodate older software and hardware
d.
the size of the DOS kernel
 

15. 

The first 64K of memory above 1M is called ____.
a.
conventional memory
b.
HMA
c.
upper memory
d.
extended memory
 

16. 

The largest amount of memory that a driver needs to initialize itself and to hold its data is called the maximum size, or the ____.
a.
payload
b.
capacity
c.
load size
d.
holding
 

17. 

In a process known as ____, a floppy disk is mapped into tracks and sectors.
a.
partitioning
b.
registering
c.
formatting
d.
mapping
 

18. 

The most common floppy drive type today is the ____ drive.
a.
3.5" double density
b.
5.25" high density
c.
5.25" double density
d.
3.5" high density
 

19. 

The FAT code for the last cluster of a file is ____.
a.
EEE
b.
F0F
c.
FF6
d.
FFF
 

20. 

The DOS command that deletes files is ____.
a.
REMOVE
b.
KILL
c.
DEL
d.
UNDELETE /LIST
 

21. 

With IDE drives, the OS executes the remainder of the format process. This is known as a ____.
a.
low level format
b.
high-level format
c.
partition
d.
part
 

22. 

Each device on a SCSI bus is assigned a number, called either the SCSI ID or ____.
a.
LUN
b.
DEV NR
c.
DEV ID
d.
LDI
 

23. 

For DOS, each entry in a FAT for most hard drives is 16 bits, called ____.
a.
FAT12
b.
FAT32
c.
FAT16
d.
FAT64
 

24. 

CHS mode, or ____ mode, is being used when the physical geometry is the same as the logical geometry.
a.
Normal
b.
Large
c.
LBA
d.
ECHS
 

25. 

Following the boot record, the OS creates ____ copies of the FAT as well as the root directory, just as it does with floppies.
a.
2
b.
4
c.
6
d.
8
 

26. 

Hardware problems usually show up in the ____.
a.
first hour of operation
b.
Windows 95 start up
c.
OS load
d.
POST
 

27. 

A ____ provides telephone support and is the front line of tech support.
a.
PC support technician
b.
PC service technician
c.
bench technician
d.
help-desk technician
 

28. 

To test a keyboard cable, use a multimeter to perform a ____ test.
a.
ground
b.
continuity
c.
voltage
d.
none of the above
 

29. 

To find out what IRQs, I/O addresses, DMA channels and upper memory addresses your devices are using, use ____ for Windows 9x.
a.
MEM
b.
MDS
c.
Device Manager
d.
Systools
 

30. 

Hewlett Packard recommends a printer cable length not to exceed ____ feet.
a.
6
b.
10
c.
15
d.
50
 

31. 

To clean a mouse, remove the cover and mouse ball, and use a cotton swab dipped in a very small amount of ____ to clean the rollers.
a.
alcohol
b.
WD-40
c.
liquid soap
d.
solvent
 

32. 

If a CD-ROM drive shares a cable with a hard drive, it can ____ the hard drive's performance.
a.
compound
b.
balance out
c.
enhance
d.
slow down
 

33. 

As voltage increases, resistance ____.
a.
decreases
b.
stays the same
c.
increases
d.
becomes zero
 

34. 

In PCs, ____ is used for ground, but in home wiring, ____ is hot.
a.
white, black
b.
black, black
c.
white, white
d.
black, white
 

35. 

A(n) ____ UPS switches circuits from the AC circuit to a battery-powered circuit.
a.
outline
b.
inline
c.
pass-through
d.
stand-by
 

36. 

The type of fire extinguisher that is rated to handle electrical fires is Class ____.
a.
A
b.
B
c.
C
d.
D
 

37. 

DOS and Windows 3.x use ____.
a.
32 bit code
b.
24 bit code
c.
16 bit code
d.
8 bit code
 

38. 

The GDI core program of Windows 9x uses ____.
a.
only 32 bit code
b.
only 16 bit code
c.
a mix of 8 and 16 bit code
d.
a mix of 16 and 32 bit code
 

39. 

The three core portions of Windows 9x are ____.
a.
User, Kernel and GDI
b.
Kernel, CPU and memory
c.
keyboard, mouse and monitor
d.
GDI, GUI, GMW
 

40. 

USB support was first available on ____.
a.
DOS
b.
Windows 3.1
c.
Windows 95, Release 2
d.
Windows 98
 

41. 

The ____ setup option uses the least hard drive space.
a.
Typical
b.
Portable
c.
Compact
d.
Custom
 

42. 

Windows NT is multithreaded, meaning that ____.
a.
the system is fault-tolerant
b.
more than one event can be processed at the same time
c.
16-bit and 32-bit programs can be processed together
d.
Windows NT can be ported to different platforms
 

43. 

A Windows NT workgroup is a ____.
a.
logical group of computers and users that share resources
b.
physical group of computers and users that share resources
c.
logical group of computers sharing a centralized directory
d.
physical group of computers sharing a centralized directory
 

44. 

____ is recommended for laptops because of its improved power management?
a.
Windows 2000 Server
b.
Windows 98
c.
Windows 2000 Professional
d.
Windows 3.1
 

45. 

The Emergency Repair Process restores the system to the state it was in ____.
a.
at the time of the last successful boot
b.
immediately after the Windows 2000 installation
c.
before any hardware drivers were installed
d.
before the GUI was added
 

46. 

The Celeron configuration that will fit into a Slot 1 is the ____.
a.
SECC
b.
SEPP
c.
FCPGA
d.
Socket 9
 

47. 

Dial-up networking (DUN) uses ____ to send packets of data over phone lines.
a.
AppleTalk
b.
PPP
c.
NetBEUI
d.
ARCnet
 

48. 

It is important to remember that, unlike DOS, Linux and UNIX commands are ____-sensitive.
a.
time
b.
case
c.
date
d.
year
 

49. 

To discharge the capacitors in a power supply or monitor, use a flat bladed screwdriver to short the ____ and ____ prongs.
a.
neutral, ground
b.
hot, neutral
c.
hot, ground
d.
neutral, switch
 

50. 

A(n) ____ virus actively conceals itself, using a variety of techniques.
a.
polymorphic
b.
encrypting
c.
stealth
d.
covert
 



 
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