Name: 
 

IC3 - Lesson 24



True/False
Indicate whether the statement is true or false.
 

 1. 

In Outlook, the name of the selected task appears in the banner at the top of the window.
 

 2. 

Electronic mail is very different from regular mail.
 

 3. 

The Reading pane displays the full text of an e-mail message.
 

 4. 

You can organize appointments, tasks, and address lists, as well as e-mail, using Outlook.
 

 5. 

Most Outlook folders can be customized to display information in a folder in a number of different ways.
 

 6. 

When you open a folder, you will see the view that was used the last time that folder was opened.
 

 7. 

Deleted e-mail messages are automatically moved to the Deleted Items folder in Outlook and will stay in that folder until deleted permanently.
 

 8. 

You can use the Inbox folder in Outlook to send and receive e-mail messages.
 

 9. 

E-mail that is sent through a company's network is private.
 

 10. 

You can archive and retrieve instant messages just as you can e-mail messages.
 

 11. 

E-mail is one of the most popular services available on the Internet.
 

 12. 

Web browsers often have built-in e-mail programs.
 

 13. 

You can insert an e-mail address directly into a message from your Contacts folder without re-keying it.
 

 14. 

You can only attach text or spreadsheet files to an e-mail message.
 

 15. 

Some e-mail providers limit the size of attachments to e-mail messages.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 16. 

You use the Inbox folder to ____.
a.
set up appointments
c.
manage e-mail messages
b.
store information about your work
d.
create a to-do list
 

 17. 

If you want to store the name and address of a friend, you would use the ____ folder.
a.
Inbox
c.
Contacts
b.
Calendar
d.
Tasks
 

 18. 

As you insert new information about a contact, Outlook creates a(n) ____.
a.
address card
c.
contact slip
b.
contact card
d.
address record
 

 19. 

Which of the following is NOT a guideline for writing professional and effective e-mail messages?
a.
Avoid jokes and keyboard symbols that could be misinterpreted.
b.
Use all capital letters to emphasize parts of your message.
c.
Be polite and keep the message short and to the point.
d.
Limit each message to a single subject.
 

 20. 

If you want to schedule a meeting, you would use the ____ folder in Outlook.
a.
Inbox
c.
Contacts
b.
Calendar
d.
Tasks
 

 21. 

If you need to keep track of four or five things you need to do, you would use the ____ folder in Outlook.
a.
Calendar
c.
Inbox
b.
Contacts
d.
Tasks
 

 22. 

The last part of an e-mail address is the ____ name.
a.
contact
c.
domain
b.
screen
d.
user
 

 23. 

To add an attachment to an e-mail message in Outlook, you click the ____ button on the toolbar.
a.
Attachment
c.
QuickClip
b.
Insert File
d.
Archive
 

 24. 

The ____ pane displays message headers for any new messages you receive in Outlook.
a.
Reading
c.
Navigation
b.
Message
d.
Notes
 

 25. 

Saving an e-mail attachment to disk is called ____.
a.
uploading
c.
archiving
b.
downloading
d.
unattaching
 

 26. 

As you insert new contacts, Outlook automatically places them in ____ order.
a.
chronological
c.
numerical
b.
descending
d.
alphabetical
 

 27. 

____ is unsolicited e-mail.
a.
Smail
c.
I-mail
b.
Spam
d.
none of the above
 

 28. 

You should delete unneeded e-mail messages regularly to prevent seeing a(n) ____ message.
a.
Spam Limit
c.
Inbox Overflow
b.
Overload
d.
HTML
 

 29. 

You can configure Outlook to ____ automatically.
a.
send a set response when you are not available
b.
forward messages to another address
c.
block messages from certain addresses
d.
all of the above
 

 30. 

____ allows you to send and receive messages in “real time” while you and your correspondent are both on the Internet.
a.
Instant messaging
c.
Hot Mail
b.
E-talking
d.
Packeting
 

Completion
Complete each statement.
 

 31. 

An e-mail address consists of the user name of the individual, the user’s domain name, and the ____________________ symbol.
 

 

 32. 

When you send an e-mail, it is broken down into small chunks of information called ____________________.
 

 

 33. 

A file sent with an e-mail message is called a(n) ____________________.
 

 

 34. 

A(n) ____________________ is a keyboard symbol used to convey a tone or feeling in an electronic communication.
 

 

 35. 

The marketing of a product or service by junk e-mail is referred to as ____________________.
 

 

 36. 

To access your account with a Web-based e-mail service, you enter your account name and a(n) ____________________.
 

 

 37. 

The ____________________ folder is used to hold completed e-mail messages that have not yet been sent.
 

 

 38. 

When  you write an e-mail message, the ____________________ contains information, such as the address of the receiver and the subject of the message.
 

 

 39. 

A(n) ____________________ copy sends an e-mail message to one or more additional recipients without notifying the primary addressee.
 

 

 40. 

It is good e-mail etiquette to include a(n) ____________________ for a message to tell the recipient what it is about.
 

 

 41. 

To send an e-mail message more securely, the information in it can be ____________________  before it is sent, which scrambles the data so it cannot be understood without a key.
 

 

 42. 

When you save an important e-mail message for future reference, you ____________________ it.
 

 

 43. 

To respond to an e-mail message you receive, you send a(n) ____________________.
 

 

 44. 

When you relay a message you receive to other recipients, you ____________________ the e-mail message.
 

 

 45. 

An exclamation point (!) icon in the header of a message means that the sender considers it to be ____________________.
 

 

 46. 

Using all capital letters in electronic messages is generally considered to be ____________________.
 

 

 47. 

You can use the ____________________ button on the Outlook toolbar to search for a message from a particular person or received on a specific date.
 

 

 48. 

A(n) ____________________ is an electronic list of contact information you can use with your e-mail program.
 

 

 49. 

To add an address in your Contacts folder, select the ____________________ option on the Actions menu.
 

 

 50. 

___________________ communication allows you to send and receive e-mail using a cell phone with e-mail capabilities.
 

 



 
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