Name: 
 

A+ Chapter 3


True/False
Indicate whether the statement is true or false.
 

 1. 
A recovery CD should be the Windows Setup CD that was used to originally install Windows.
 

 2. 
A firewall can be either hardware or software.
 

 3. 
An upset failure destroys the component beyond use.
 

 4. 
A soft boot is more stressful on your machine than a hard boot.
 

 5. 
The BIOS looks to CMOS RAM settings to find out which secondary storage device should have the OS.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 6. 
A ____ CD can be used to boot a system and repair or reinstall the Windows operating system.
a.
dual inline
c.
recovery
b.
grounding
d.
static
 

 7. 
A ____ is used to test a serial, parallel, USB, network, or other port.
a.
recovery CD
c.
soft boot
b.
diagnostic card
d.
loop-back plug
 

 8. 
Although not an essential tool, a POST ____ can be of great help to discover and report computer errors and conflicts at POST.
a.
loop-back plug
c.
recovery CD
b.
diagnostic card
d.
ground bracelet
 

 9. 
To verify that Windows XP is automatically maintaining updates when connected to the Internet, click Start, right-click ____, and select Properties from the shortcut menu.
a.
Programs
c.
Control Panel
b.
My Documents
d.
My Computer
 

 10. 
In Windows XP, you should choose the ____ setting for updates.
a.
Automatic
b.
Download updates for me, but let me choose when to install them
c.
Notify me but don’t automatically download or install them
d.
Turn off Automatic Updates
 

 11. 
____ offers automatic updates.
a.
Windows Me
c.
Windows XP
b.
Windows 2000
d.
Windows 9x
 

 12. 
Which of the following is a correct recommendation for physically protecting your computer?
a.
Place a magnet at the back of the computer
b.
Never use keyboard covers
c.
Block air vents on the front and rear of the computer case
d.
Don’t leave the PC turned off for weeks or months at a time
 

 13. 
A preventive maintenance plan tends to evolve from a history or pattern of ____ within an organization.
a.
malfunctions
c.
security updates
b.
computer purchases
d.
computer maintenance
 

 14. 
In a normally clean environment, you should make sure that air vents are clear on a(n) ____ basis.
a.
daily
c.
monthly
b.
weekly
d.
yearly
 

 15. 
You should delete temporary files and empty the Recycle Bin on a(n) ____ basis.
a.
daily
c.
monthly
b.
weekly
d.
yearly
 

 16. 
You should perform regular backups of the hard drive at least ____.
a.
daily
c.
monthly
b.
weekly
d.
yearly
 

 17. 
You should write down or backup changes to CMOS setup ____.
a.
daily
c.
monthly
b.
weekly
d.
whenever changes are made
 

 18. 
Alkaline batteries ____.
a.
can contain silver oxide, mercury, lithium, or cadmium and are considered hazardous waste
b.
can be disposed in the regular trash
c.
should be physically damaged before being put in regular trash
d.
should be returned to the manufacturer or dealer to be recycled
 

 19. 
Button batteries used in digital cameras, Flash Path, and other small equipment ____.
a.
can contain silver oxide, mercury, lithium, or cadmium and are considered hazardous waste
b.
can be disposed in the regular trash
c.
should be physically damaged before being put in regular trash
d.
should be returned to the manufacturer or dealer to be recycled
 

 20. 
____ is an electrical charge at rest.
a.
ESD
c.
MBR
b.
POST
d.
MSDS
 

 21. 
____ are a type of Faraday Cage.
a.
Ground mats
c.
ESDs
b.
Ground bracelets
d.
Static shielding bags
 

 22. 
A floppy drive cable has ____ pins and a twist in the cable. IDE cables have ____ pins.
a.
40, 34
c.
34, 34
b.
34, 40
d.
40, 40
 

 23. 
The term ____ refers to the computer bringing itself up to a working state without the user having to do anything but press the on button.
a.
grounding
c.
recharging
b.
booting
d.
charging
 

 24. 
A hard boot is also called a(n) ____ boot.
a.
cold
c.
static
b.
warm
d.
compressed
 

 25. 
The ____ is a series of tests performed by the startup BIOS to determine if it can communicate correctly with essential hardware components required for a successful boot.
a.
POST
c.
MSDS
b.
ESD
d.
MBR
 

 26. 
At the beginning of the boot drive is the OS ____, which loads the first program file of the OS.
a.
registry file
c.
data sheet
b.
partition table
d.
boot record
 

Completion
Complete each statement.
 

 27. 
A(n) ____________________ data sheet explains how to properly handle substances such as chemical solvents.
 

 

 28. 
Electrostatic discharge is commonly known as ____________________.
 

 

 29. 
A(n) ____________________ failure damages the component so that it does not perform well, even though it may still function to some degree.
 

 

 30. 
Drives are connected to the motherboard with ribbon cables or thinner ____________________ cables.
 

 

 31. 
A(n) ____________________ contains a map to the partitions on the hard drive.
 

 

Matching
 
 
Identify the letter of the choice that best matches the phrase or definition.
a.
Windows XP
f.
Faraday Cage
b.
POST diagnostic card
g.
warm boot
c.
startup BIOS
h.
firewall
d.
MSDS
i.
ground mat
e.
hard boot
 

 32. 

 Includes information such as physical data, toxicity, health effects, first aid, storage, shipping, disposal, and spill procedures
 

 33. 

 Monitors the boot process and reports errors, usually as coded numbers on a small LED panel
 

 34. 

 Hardware or software that prevents hackers or malicious software from getting into your computer without your knowledge
 

 35. 

 Offers a way to automatically download and install updates
 

 36. 

 Dissipates electrostatic discharge
 

 37. 

 Any device that protects against an electromagnetic field
 

 38. 

 Involves turning on the power with the on/off switch
 

 39. 

 Involves using the operating system to reboot
 

 40. 

 Programming contained on the firmware chip on the motherboard that is responsible for getting a system up and going and finding an OS to load
 



 
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