Name: 
 

Skills Practice - CMT - Chapter 16



True/False
Indicate whether the statement is true or false.
 

 1. 

Most computer problems are simple and easy to solve.
 

 2. 

Sometimes a Windows update solves a problem with a hardware device.
 

 3. 

When installing a device, you must always run the setup CD for the device after you physically install the device.
 

 4. 

If you can boot to the Windows desktop when using a Windows 2000/XP boot disk, you can assume that the boot files in the root directory of drive C are missing or corrupted.
 

 5. 

As you work to solve a Windows problem, always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 6. 

In Event Viewer, the ____ log shows only warnings and error events
a.
Program Events
c.
Active Events
b.
Administrative Events
d.
Network Events
 

 7. 

Check ____ to verify that a device is enabled and Windows thinks the device should be working.
a.
Computer Management
c.
Hardware Manager
b.
System Manager
d.
Device Manager
 

 8. 

Errors or warnings in Device Manager are displayed as a ____.
a.
red triangle or question mark
b.
red triangle or yellow question mark
c.
yellow triangle or question mark
d.
red question mark or yellow exclamation mark
 

 9. 

To uninstall a program, in Device Manager ____ the device and select Uninstall.
a.
left-click
c.
shift+right-click
b.
right-click
d.
ctrl+right-click
 

 10. 

If you can identify the approximate date the error started and that date is in the recent past, use ____.
a.
System Restore
c.
System Recovery
b.
Safe Mode
d.
Safe Recovery
 

 11. 

If the system is caught in an endless loop of restarts, boot into ____.
a.
System Restore
c.
Safe Mode
b.
System Recovery
d.
Conditional Mode
 

 12. 

For essential hardware devices, use the ____ to verify and replace system files.
a.
System Restore mode
c.
Safe Boot mode
b.
System File Checker
d.
File Integrity Checker
 

 13. 

For Vista, use the ____ tool to search for the problem and suggested solutions.
a.
Safe Mode
c.
System Restor
b.
System Recovery
d.
Problem Reports and Solutions
 

 14. 

Reverting to a ____ point can solve problems with registry entries the application uses that have become corrupted.
a.
safe
c.
restore
b.
recovery
d.
solution
 

 15. 

Use the ____ tool to test memory.
a.
Memory Diagnostics
c.
Hardware Integrity
b.
File Checker
d.
Boot Integrity
 

 16. 

Press ____ at startup to display the Advanced Boot Options menu.
a.
F4
c.
F10
b.
F8
d.
F12
 

 17. 

During a reinstallation, Vista setup will move all folders of the old installation into the ____ folder.
a.
\Windows.sav
c.
\Windows.prv
b.
\Windows.old
d.
\Windows.rst
 

 18. 

If you have a laptop or a brand-name computer such as a Gateway, Dell, or IBM, most likely the manufacturer has set up a ____ on the hard drive that can be used to recover the Windows installation.
a.
visible partition
c.
hidden partition
b.
preserved partition
d.
conspicuous partition
 

 19. 

When you see the Microsoft progress bar appear, you know the ____, including all critical services and drivers, has loaded.
a.
Windows core
c.
Windows driver layer
b.
Windows abstraction layer
d.
Windows kernel
 

 20. 

The ____ Configuration is updated after you log on normally to Vista.
a.
Last Known Good
c.
Last Known Usable
b.
Last Known Bootable
d.
Last Known Accessible
 

 21. 

The command ____ searches for and replaces corrupted system files.
a.
sfc /scan /now
c.
sfc /now /sfcscan
b.
sfc /scannow
d.
svc /now /sfcscan
 

 22. 

The key that loads services and drivers can be found in the ____ location.
a.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control
b.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Enum
c.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Services
d.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
 

 23. 

The error ____ is caused by a driver or service making an illegal access to memory.
a.
Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
b.
Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL
c.
Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA
d.
Stop 0x7B or INACCESSIBLE_BOOT_DEVICE
 

 24. 

The error ____ means a bad driver or service has performed an illegal action.
a.
Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
b.
Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL
c.
Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA
d.
Stop 0x7B or INACCESSIBLE_BOOT_DEVICE
 

 25. 

After you boot into Safe Mode, you can use the ____ commands to verify system files and clean the hard drive.
a.
SFC and Chkdsk
c.
SFC, Chkdsk, and Defrag
b.
SFC and Defrag
d.
Defrag and Chkdsk
 

 26. 

For a laptop or other brand-name computer, don’t forget to reinstall Windows using recovery CDs provided by ____.
a.
the computer manufacturer
b.
Microsoft
c.
some third-party vendors
d.
the computer manufacturer through Microsoft
 

Completion
Complete each statement.
 

 27. 

In Event Viewer, the Administrative Events log under ____________________ shows only warnings and error events.
 

 

 28. 

To get a clean start with a device, you can ____________________ it and start over.
 

 

 29. 

Software manufacturers often publish updates or ____________________ for their software to address known problems.
 

 

 30. 

During reinstallation, a fresh, clean installation of Vista will then be installed in the \____________________ folder.
 

 

 31. 

The easiest way to view the logs is to boot into Safe Mode and view the files with ____________________.
 

 

Matching
 
 
Match each term with the correct statement below.
a.
Chkdsk
f.
Automated System Recovery
b.
Startup Repair
g.
Secondary logon
c.
Emergency Repair Process
h.
Software Explorer
d.
Task Manager
i.
Windows 2000/XP setup CD
e.
Digital signature
 

 32. 

Used to end a locked up program
 

 33. 

Running an application with administrator privileges
 

 34. 

Verifies that an application is not a rogue application
 

 35. 

Can sometimes fix drastic problems with system files and boot records
 

 36. 

Can be used to remove an application from the list of startup programs
 

 37. 

Command used to scan the hard drive for errors
 

 38. 

Used to restore a Windows XP system to the last ASR backup
 

 39. 

Used to restore Windows 2000 to its state immediately after it was installed
 

 40. 

Used to perform an in-place upgrade of Windows 2000/XP
 

Short Answer
 

 41. 

Explain what you do if you don’t know which device is causing a problem and you see an error message.
 

 42. 

Describe the purpose of the Vista Problem Reports and Solutions window and the XP Error reporting.
 

 43. 

Explain how to update device drivers.
 

 44. 

Discuss what to consider when you think there might be data corruption.
 

 45. 

Explain what to do if you think you might be low on system resources.
 

 46. 

Describe the three startup stages of the boot.
 

 47. 

Describe what you should do if the screen is blank during stage 1 of the boot.
 

 48. 

List and describe two tools to restore a Windows installation.
 

 49. 

Discuss what you should consider before using System Restore and why.
 

 50. 

Discus what you do when you think you have a computer problem solved.
 



 
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