True/False
Indicate whether the
statement is true or false.
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1.
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Errors with memory are often difficult to diagnose because they can appear
intermittently and might be mistaken as application errors, user errors, or other hardware component
errors.
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2.
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Driver Verifier attempts to overload the drivers it monitors, which can cause a
memory error.
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3.
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If Driver Verifier runs for a few days and has still not found the problem, it
probably will not help you.
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4.
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Using Windows Vista, you can use Device Manager without responding correctly to
the UAC box.
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5.
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If your hard drive is corrupted, you still might be able to recover data.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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6.
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Use the Windows Vista ____ tool to deal with an immediate hardware or software
problem.
a. | Help and Support | c. | Problem Reports and Solutions | b. | Help and Problems
Solutions | d. | Problem
Solutions |
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7.
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If a problem happens in the kernel mode of Windows, a ____ or blue screen error
occurs.
a. | STOP | c. | BREAK | b. | HALT | d. | FAULT |
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8.
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You can quickly identify a problem with memory or eliminate memory as the source
of a problem by using the ____ tool.
a. | Windows Memory Diagnostics | c. | Windows System
Diagnostics | b. | Vista System Diagnostics | d. | Vista Memory Diagnostics |
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9.
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For hardware problems, ____ is a Windows Vista/XP/2000 utility that runs in the
background to put stress on drivers as they are loaded and running.
a. | File Signature Verification | c. | Vista Memory
Diagnostics | b. | Driver Verifier | d. | Problem Reports and Solutions |
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10.
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The ____ tool displays information about digitally signed files, including
device driver files and application files, and logs information to C:\Windows\Sigverif.txt.
a. | Driver Verifier | c. | File Signature Verification | b. | Vista Memory
Diagnostics | d. | Problem Reports
and Solutions |
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11.
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The ____ tool can be used to direct information about drivers to a file,
including information about digital signatures.
a. | Driver Query | c. | Problem Reports and Solutions | b. | Driver
Verifier | d. | File Signature
Verification |
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12.
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Vista configuration data is stored in the Vista ____ file.
a. | Root Configuration Data | c. | Root Retention
Data | b. | Boot Initialization Data | d. | Boot Configuration Data |
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13.
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The Vista Advanced Boot Options menu appears when a user presses ____ as Vista
is loading.
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14.
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Registry settings collectively called the ____ are saved in the registry each
time the user successfully logs onto the system.
a. | Safe Mode Configuration | c. | Last Clean
Configuration | b. | Last Known Good Configuration | d. | Last Bootable
Configuration |
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15.
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You can use the Windows RE command prompt window to restore registry files using
those saved in the ____ folder.
a. | c:\windows\system32\regback | c. | c:\windows\platform\config\regback | b. | c:\windows\regback | d. | c:\windows\system32\config\regback |
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16.
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The ____ file is a hidden text file stored in the root directory of the active
partition that Ntldr reads to see what operating systems are available and how to set up the
boot.
a. | Boot.ini | c. | Config.sys | b. | Boot.ldr | d. | Boot.int |
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17.
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The ____ is used when Windows 2000/XP does not start properly or hangs during
the load.
a. | Safe Mode Console | c. | Recovery Console | b. | Restoration Console | d. | Reversion
Console |
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18.
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In the Recovery Console, the command ____ deletes a directory.
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19.
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To retrieve the last command entered in the Recovery Console, press ____ at the
command prompt.
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20.
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To retrieve the command entered in the Recovery Console one character at a time,
press the ____ key.
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21.
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Use the ____ command to repair the file system and recover data from bad
sectors.
a. | fixdsk c: /r | c. | fixdsk c: /n | b. | chkdsk c: /s | d. | chkdsk C: /r |
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22.
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Enter the command ____ to see a list of all services currently installed, which
includes device drivers.
a. | listsvc | c. | lstsvc | b. | svclst | d. | svclist |
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23.
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Use the ____ command followed by the name of the service to show the current
status of a service.
a. | Disable | c. | Enable | b. | Activate | d. | Install |
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24.
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To move to the root directory, use the command ____.
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25.
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A compressed file uses a(n) ____ as the last character in the file
extension.
a. | underscore | c. | equals sign | b. | dollar sign | d. | dash |
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26.
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Use the ____ command to extract .cab files.
a. | Restore | c. | Expand | b. | Decompress | d. | Decode |
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Completion
Complete each
statement.
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27.
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User mode errors that don’t produce a STOP error can appear as a(n)
____________________ in the notification area.
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28.
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To use the SFC utility to scan all system files and verify them, first close all
applications and then enter the command ____________________ in a command prompt window
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29.
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When you see the Windows ____________________, you know the Windows kernel has
loaded successfully.
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30.
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Use the ____________________ prompt window in Windows RE when graphical tools
available in Windows RE fail to solve the Vista problem.
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31.
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If you think you know which Windows system file is corrupted or missing, you can
use the ____________________ to copy a new set of system files from the Windows setup CD to the hard
drive.
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Matching
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Match each term with the correct statement below. a. | Emergency Repair Process | f. | Emergency Repair
Disk | b. | Windows RE | g. | Fixmbr | c. | Fixboot | h. | Boot Configuration Data
file | d. | System File Checker | i. | Map | e. | Systemroot |
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32.
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A Windows Vista and XP utility that protects system files and keeps a cache of
current system files in case it needs to refresh a damaged file
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33.
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Structured the same as a registry file and contains configuration information
about how Vista is started
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34.
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An operating system launched from the Vista DVD that provides a graphical and
command-line interface
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35.
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Restores the master boot program in the MBR
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36.
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Repairs the OS boot record
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37.
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Displays the current drive letters
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38.
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Make the Windows directory the default directory
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39.
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Should be used only as a last resort because it restores the system to the
state it was in immediately after the Windows 2000 installation
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40.
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Contains information about your current installation
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Short Answer
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41.
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Discuss the four methods that the diagnostic test in the Vista Memory
Diagnostics tool can be initiated.
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42.
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Explain the Driver Query tool.
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43.
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Explain what a system lock up means.
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44.
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Discuss three tips when loading Safe Mode.
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45.
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Describe Safe Mode with networking.
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46.
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Discuss Safe Mode with Command Prompt.
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47.
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Explain what the debugging mode is.
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48.
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Explain what will happen if the registry files are corrupted or deleted.
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49.
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List the steps to install the Recovery Console.
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50.
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Discuss the Windows 2000 Emergency Repair Process.
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