Name: 
 

Skills Practice - CMT - Chapter 15



True/False
Indicate whether the statement is true or false.
 

 1. 

Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as application errors, user errors, or other hardware component errors.
 

 2. 

Driver Verifier attempts to overload the drivers it monitors, which can cause a memory error.
 

 3. 

If Driver Verifier runs for a few days and has still not found the problem, it probably will not help you.
 

 4. 

Using Windows Vista, you can use Device Manager without responding correctly to the UAC box.
 

 5. 

If your hard drive is corrupted, you still might be able to recover data.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 6. 

Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.
a.
Help and Support
c.
Problem Reports and Solutions
b.
Help and Problems Solutions
d.
Problem Solutions
 

 7. 

If a problem happens in the kernel mode of Windows, a ____ or blue screen error occurs.
a.
STOP
c.
BREAK
b.
HALT
d.
FAULT
 

 8. 

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.
a.
Windows Memory Diagnostics
c.
Windows System Diagnostics
b.
Vista System Diagnostics
d.
Vista Memory Diagnostics
 

 9. 

For hardware problems, ____ is a Windows Vista/XP/2000 utility that runs in the background to put stress on drivers as they are loaded and running.
a.
File Signature Verification
c.
Vista Memory Diagnostics
b.
Driver Verifier
d.
Problem Reports and Solutions
 

 10. 

The ____ tool displays information about digitally signed files, including device driver files and application files, and logs information to C:\Windows\Sigverif.txt.
a.
Driver Verifier
c.
File Signature Verification
b.
Vista Memory Diagnostics
d.
Problem Reports and Solutions
 

 11. 

The ____ tool can be used to direct information about drivers to a file, including information about digital signatures.
a.
Driver Query
c.
Problem Reports and Solutions
b.
Driver Verifier
d.
File Signature Verification
 

 12. 

Vista configuration data is stored in the Vista ____ file.
a.
Root Configuration Data
c.
Root Retention Data
b.
Boot Initialization Data
d.
Boot Configuration Data
 

 13. 

The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.
a.
F2
c.
F8
b.
F4
d.
F12
 

 14. 

Registry settings collectively called the ____ are saved in the registry each time the user successfully logs onto the system.
a.
Safe Mode Configuration
c.
Last Clean Configuration
b.
Last Known Good Configuration
d.
Last Bootable Configuration
 

 15. 

You can use the Windows RE command prompt window to restore registry files using those saved in the ____ folder.
a.
c:\windows\system32\regback
c.
c:\windows\platform\config\regback
b.
c:\windows\regback
d.
c:\windows\system32\config\regback
 

 16. 

The ____ file is a hidden text file stored in the root directory of the active partition that Ntldr reads to see what operating systems are available and how to set up the boot.
a.
Boot.ini
c.
Config.sys
b.
Boot.ldr
d.
Boot.int
 

 17. 

The ____ is used when Windows 2000/XP does not start properly or hangs during the load.
a.
Safe Mode Console
c.
Recovery Console
b.
Restoration Console
d.
Reversion Console
 

 18. 

In the Recovery Console, the command ____ deletes a directory.
a.
MD
c.
CD
b.
RD
d.
LD
 

 19. 

To retrieve the last command entered in the Recovery Console, press ____ at the command prompt.
a.
F1
c.
F3
b.
F2
d.
F4
 

 20. 

To retrieve the command entered in the Recovery Console one character at a time, press the ____ key.
a.
F1
c.
F3
b.
F2
d.
F4
 

 21. 

Use the ____ command to repair the file system and recover data from bad sectors.
a.
fixdsk c: /r
c.
fixdsk c: /n
b.
chkdsk c: /s
d.
chkdsk C: /r
 

 22. 

Enter the command ____ to see a list of all services currently installed, which includes device drivers.
a.
listsvc
c.
lstsvc
b.
svclst
d.
svclist
 

 23. 

Use the ____ command followed by the name of the service to show the current status of a service.
a.
Disable
c.
Enable
b.
Activate
d.
Install
 

 24. 

To move to the root directory, use the command ____.
a.
RD \
c.
MD \
b.
CD \
d.
PD \
 

 25. 

A compressed file uses a(n) ____ as the last character in the file extension.
a.
underscore
c.
equals sign
b.
dollar sign
d.
dash
 

 26. 

Use the ____ command to extract .cab files.
a.
Restore
c.
Expand
b.
Decompress
d.
Decode
 

Completion
Complete each statement.
 

 27. 

User mode errors that don’t produce a STOP error can appear as a(n) ____________________ in the notification area.
 

 

 28. 

To use the SFC utility to scan all system files and verify them, first close all applications and then enter the command ____________________ in a command prompt window
 

 

 29. 

When you see the Windows ____________________, you know the Windows kernel has loaded successfully.
 

 

 30. 

Use the ____________________ prompt window in Windows RE when graphical tools available in Windows RE fail to solve the Vista problem.
 

 

 31. 

If you think you know which Windows system file is corrupted or missing, you can use the ____________________ to copy a new set of system files from the Windows setup CD to the hard drive.
 

 

Matching
 
 
Match each term with the correct statement below.
a.
Emergency Repair Process
f.
Emergency Repair Disk
b.
Windows RE
g.
Fixmbr
c.
Fixboot
h.
Boot Configuration Data file
d.
System File Checker
i.
Map
e.
Systemroot
 

 32. 

A Windows Vista and XP utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file
 

 33. 

Structured the same as a registry file and contains configuration information about how Vista is started
 

 34. 

An operating system launched from the Vista DVD that provides a graphical and command-line interface
 

 35. 

Restores the master boot program in the MBR
 

 36. 

Repairs the OS boot record
 

 37. 

Displays the current drive letters
 

 38. 

Make the Windows directory the default directory
 

 39. 

Should be used only as a last resort because it restores the system to the state it was in immediately after the Windows 2000 installation
 

 40. 

Contains information about your current installation
 

Short Answer
 

 41. 

Discuss the four methods that the diagnostic test in the Vista Memory Diagnostics tool can be initiated.
 

 42. 

Explain the Driver Query tool.
 

 43. 

Explain what a system lock up means.
 

 44. 

Discuss three tips when loading Safe Mode.
 

 45. 

Describe Safe Mode with networking.
 

 46. 

Discuss Safe Mode with Command Prompt.
 

 47. 

Explain what the debugging mode is.
 

 48. 

Explain what will happen if the registry files are corrupted or deleted.
 

 49. 

List the steps to install the Recovery Console.
 

 50. 

Discuss the Windows 2000 Emergency Repair Process.
 



 
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